Who we are

Our website address is: https://claudettesjamaicanherbs.com.

What personal data we collect and why we collect it

We may collect the following personal information:

  • Your name, email address, and phone number (when you fill out forms or contact us)
  • Shipping and billing addresses (for orders)
  • Payment details (processed securely through trusted third-party services)
  • Your preferences and interests (e.g. product choices, past orders)

We also collect basic non-personal information like IP address, browser type, and time of visit using cookies or analytics tools.

How we use your personal information 

We use your information to:

  • Process and ship your orders
  • Send order updates or respond to your inquiries
  • Share occasional product updates, blog posts, or offers (only if you opt-in)
  • Improve our website and services

We do not sell, rent, or trade your personal data to any third party.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser information to help detect spam.

Your comment may be checked through an automated spam detection service. We encourage respectful, kind, and relevant contributions, especially when sharing feedback or herbal experiences.

Please avoid sharing sensitive personal information in public comment areas.

Media

If you upload images to the website (for example, through product reviews or comments), you should avoid uploading images with embedded location data (EXIF GPS) included.

Visitors to the website can download and extract any location data from images posted on the site.

All media uploaded by Claudette’s Jamaican Herbs — including product photos, herb images, and banner designs — are copyright protected and may not be used without written permission.

Contact forms

When you fill out a contact form on Claudette’s Jamaican Herbs, we collect your name, email address, and any message you submit. This information is used solely to respond to your inquiry or provide support regarding orders, product questions, or site feedback.

We do not use the information submitted through contact forms for marketing purposes unless you explicitly opt in.

Your messages are stored securely and are never shared with third parties.

For privacy-related inquiries, you may also contact us directly at:

📧 claudettesjamaicanherbs@gmail.com

📞 876-919-3106

Cookies

Claudette’s Jamaican Herbs uses cookies to improve your browsing experience and help the website function properly. Cookies are small text files stored on your device that help remember your preferences or activity.

We use cookies to:

  • Keep track of what’s in your shopping cart
  • Save your login details (if you have an account)
  • Remember your site preferences (like language or display settings)
  • Collect basic analytics about website traffic and performance

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience, so you don’t have to fill in your details again when leaving another comment.

You can manage or delete cookies in your browser settings at any time. Please note that disabling cookies may affect the functionality of some parts of the site, including the checkout process.

Embedded content from other websites

Articles, product information, or videos on this site may include embedded content (e.g. YouTube videos, Pinterest pins, Instagram posts, etc.).

Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content — including tracking your interaction if you have an account and are logged in to that website.

We only embed content from sources we trust, and we do not control how third-party platforms handle your data. Please review their privacy policies if you have concerns.

Analytics

We use basic website analytics tools to understand how visitors interact with Claudette’s Jamaican Herbs. This helps us improve the site experience, track page visits, and better understand what content our community finds helpful.

The data collected may include:

  • Your IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site

This information is collected anonymously and used only for internal purposes. We do not sell or share this data with third parties.

We may use services like Jetpack, Google Analytics, or tools included with WooCommerce to help us analyze traffic — but no personally identifying information is tracked without your consent.

Who we share your data with

We value your privacy and do not sell, rent, or trade your personal information to third parties.

We only share your data with trusted third-party services necessary to operate our store and fulfill your orders. These include:

  • Payment processors (like PayPal or Stripe) to securely handle your transactions
  • Shipping or fulfillment services (if applicable)
  • Analytics tools to help us understand website traffic
  • Email service providers (only if you sign up for our newsletter)

Each of these services is required to handle your data securely and in compliance with privacy regulations.

We do not allow third-party marketing or tracking on our site outside of the tools mentioned above.

How long we retain your data

If you leave a comment on the site, the comment and its metadata are retained indefinitely. This helps us recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For customers who make a purchase, we retain the personal information provided during checkout (such as name, address, and email) for our records and to fulfill any future support or legal obligations. This data is typically kept for up to 7 years, in line with standard accounting practices.

If you contact us through the contact form, your message may be retained for up to 1 year for customer service purposes, unless you request its deletion sooner.

You can request to have your data removed at any time by contacting us at claudettesjamaicanherbs@gmail.com.

What rights you have over your data

You have full control over your personal information.

If you have an account on this site, or have left comments, or made a purchase, you can request to receive an exported file of the personal data we hold about you.

You can also request that we erase any personal data we hold about you — including contact form entries, comments, and order information (except any data we’re required to keep for administrative, legal, or security reasons).

To make a data request, simply email us at:

📧 claudettesjamaicanherbs@gmail.com

We’re committed to protecting your privacy and will respond to all requests in a timely and respectful manner.

Where we send your data

Visitor comments may be checked through an automated spam detection service to protect the site from bots and malicious activity.

For purchases, your payment details are securely processed through trusted third-party services like PayPal or Stripe, depending on your chosen method. These providers may store data on servers located outside of Jamaica or your home country, but always under strict privacy and security guidelines.

We do not transfer your personal data internationally unless it is required to complete your purchase or support your request.

Your contact information

If you have any questions about this privacy policy or need help regarding your data, feel free to reach out to us directly.

Claudette’s Jamaican Herbs

📍 Based in Jamaica

📧 claudettesjamaicanherbs@gmail.com

📞 876-919-3106

🌐 www.claudettesjamaicanherbs.com

We’re here to help — whether it’s a question about your order, your information, or just a curious message about herbs and healing

Additional information

We are committed to protecting your privacy and handling your personal information with transparency and care. As Claudette’s Jamaican Herbs continues to grow, we may update this privacy policy to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised date.

Need help or have a concern?

Reach out to us at claudettesjamaicanherbs@gmail.com and we’ll do our best to assist you promptly and respectfully.

Thank you for trusting us with your journey to natural wellness.

Industry regulatory disclosure requirements

Claudette’s Jamaican Herbs is not a licensed medical provider or pharmacy. All herbal products and information shared on this website are intended for educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

Please consult your doctor or a qualified health practitioner before using any herbal remedies, especially if you are pregnant, nursing, taking medication, or have a medical condition.